You have at least a 30-day money-back guarantee as part of our refund policy. 

Augmented Anatomy will not be able to provide refunds for any limitations or errors caused by use of the application with other devices, software or operating system versions than those described in the technical requirements.

We will bill your chosen payment method for the Services renewal, whether it was on file on the renewal date or provided later. We will also provide instructions on how you may cancel the Services on our website. You must cancel the Services before the renewal date to avoid being billed for the renewal. If you cancel your recurring payment option, your account and subscription will remain active until its next renewal date. In case of such cancellation, you will not be given any refund. If you delete your account before the end of the period for which you paid, your cancellation will take effect immediately. In case of deletion of your account, you will not be given any refund for the remaining foreseen period. When you cancel a paid subscription or when your free trial period has expired, your account will be frozen and access to your account will only be possible upon starting a new subscription. For accounts that have been frozen longer than 12 months after cancellation of the subscription, Augmented Anatomy might remove all User Content you uploaded or created but will be entitled to keep all data in an anonymous way to protect the patient’s identity. On request, that patient data may be made accessible again, but only after starting a new subscription or re-activating the previous account.

We can provide you with a billing statement through form of a PDF that will be accessible on your personal account on the website. This is the only billing statement that We provide. If We make an error on your bill, you will have to inform us within 120 days after the error first appears on your bill. We will then promptly investigate the charge. If you do not tell us within that time, you release us from all liability and claims of loss resulting from the error and we will not be required to correct the error or provide a refund. If Augmented Anatomy has identified a billing error, We will correct that error within 90 days.

When you request Services from us, you agree that We may begin to provide Services immediately. You will not be entitled to a cancellation or “cooling off” period, except if the law requires a cooling off period. Payment for Services (whether these are transactions or subscriptions) is non-refundable.